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How to make a return
We want you to be completely satisfied with our products and service. As a result, we offer a 30 day satisfaction guarantee. If you are not completely satisfied, simply return the entire order to us within 30 days of purchase and we will refund* you the price you paid for the merchandise, less shipping. Cork Underlayment and Cork Squares need to be in original cartons, sealed and in unused condition to be refunded.
Include the Picking Ticket that arrived with your order
If you require replacement parts Please order those via our website as a new order.
How refunds are applied Refunds are applied to your credit card for the full price of the merchandise returned if returned unused within 30 days of receipt. Custom manufactured products, special orders, or very large orders may be excluded or subject to a restocking charge.