I realized after I ordered the corks I needed, that I may have ordered the incorrect size. I used every method available on their website, and I received a response to each one. As I was ordering from Canada, I didn’t want to make a mistake, so I appreciated each response, and fortunately each response they confirmed I had ordered the correct size. I also know, based upon this expeditious response time, they would of corrected my order if I had been incorrect. Thank you! Highly recommend!