We want you to be completely satisfied with our products and service. We offer a 30 day satisfaction guarantee. If you are not completely satisfied, simply return the entire order to us, unused, within 30 days of purchase and we will refund you the price you paid for the merchandise, less shipping. Cork Underlayment and Cork Squares need to be in sealed, unopened cartons to be returned. Refunds are applied to credit card, Paypal or Google Wallet for the full price of the merchandise when returned within 30 days. Custom manufactured products, special orders, or very large orders may be excluded or subject to a restocking charge.