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Satisfaction Guarantee

We want you to be completely satisfied with our products and service. We offer a 30 day satisfaction guarantee. If you are not completely satisfied, simply return the entire order to us, unused, within 30 days of purchase and we will refund you the price you paid for the merchandise, less shipping. Material must be in new condition and sealed. Cork Underlayment and Cork Squares need to be in resealed factory cartons to be returned. Again, all returned merchandise needs to be unused. Manufacturing defects are very rare, but any manufacturing defects need to be reported prior to use. Refunds are applied to credit card or Paypal for the full price of the merchandise when returned within 30 days. Custom manufactured products, recycled corks, special orders, or large orders may be excluded or subject to a restocking charge. We appreciate your efforts to preserve the material returned for a refund.

 

TESTIMONIALS

"My order came faster than anything I've ordered online! I haven't been this pleased with an online order - ever! "
Betty J.

"If everybody had customer service like this, we’d all be better off today!"
Karl B.

"This is a world where such wonderful customer service is getting very, very rare. Yours is greatly appreciated."
Irv S.

"Great job getting my order to us so fast."
Fred W.

"It's not too often that you find a company that conducts business with the level of customer service that you provide. I hope you have a great day, thank you!"
Hely R.

"We have never had such fast efficient service AND we live in Mexico where it usually takes much much longer."
Maureen M.

"We are very happy with your product! We also are happy with how you do business!"
Anthony P.

"Received with dazzling speed! Absolutely terrific!"
Jeffrey F.

"Many thanks for efficient, well packaged delivery of my order to the UK."
Peter L.