We want you to be completely satisfied with our products and service. We offer a 30 day satisfaction guarantee. If you are not completely satisfied, simply return the entire order to us, unused, within 30 days of purchase and we will refund you the price you paid for the merchandise, less shipping. Material must be in new condition and sealed. Cork Underlayment and Cork Squares need to be in resealed factory cartons to be returned. Again, all returned merchandise needs to be unused. Manufacturing defects are very rare, but any manufacturing defects need to be reported prior to use. Refunds are applied to credit card or Paypal for the full price of the merchandise when returned within 30 days. Custom manufactured products, recycled corks, special orders, or large orders may be excluded or subject to a restocking charge. We appreciate your efforts to preserve the material returned for a refund.