How to make a return

We want you to be completely satisfied with our products and service. As a result, we offer a 30 day satisfaction guarantee. If you are not completely satisfied, simply return the entire order to us within 30 days of purchase and we will refund* you the price you paid for the merchandise, less shipping. Cork Underlayment and Cork Squares need to be in original cartons, sealed and in unused condition to be refunded.

Please return products with a copy of the Picking Ticket, Sales Order or Receipt to:

Refund Dept.
5000 Gulf Freeway, Bldg. 6
Houston, TX 77023

If you require replacement parts, please order those via our website at

If you have any questions, please email us.

*refunds are applied to your credit card for the full price of the merchandise returned if returned within 30 days. Custom manufactured products, special orders, or very large orders may be excluded or subject to a restocking charge.